Contact Us
If you have questions about how to use this site, please first read our Frequently Asked Questions below.
If you have a question about an order or about the web site that is still unanswered, please use the following to contact us:
Phone: 1-877-463-7742
Fax: 415-962-2369
Store hours: Monday - Friday, 8am - 5pm Pacific Time
Mail: Jews for Jesus Store, 60 Haight Street, San Francisco, CA 94102
Frequently Asked Questions
-
1) I have an account but my password is not working?
-
2) When will I receive my order?
-
3) Why do some product pages say "In Stock"?
-
4) Why do some product pages say "Back Ordered"?
-
5) Does Jews for Jesus ship to P.O. Boxes?
We cannot ship to P.O. Boxes through FedEx or UPS. All other delivery options may be shipped to P.O. Boxes.
If you have registered with us in the past with your current email address, you do not need to register again!
Just click 'Forgot Your Password?', enter your email address, and we'll send a new password to you immediately.
Be sure to add support@jewsforjesus.org to your address book to ensure email delivery.
Also check your spam folder if you don't see the email in your inbox.
We have three shipment methods to choose from: Ground, Expedited, and International.
When choosing Ground Shipping, please allow 7-10 days from the time your order is placed until you receive the shipment. During peak seasons, usually before holidays, you can expect a delivery time of up to 15 days. Please order well in advance if you need to receive your order before a certain date. If you need a faster shipping method, you should choose Expedited Shipping.
When using our Expedited Shipping method, your order will leave our warehouse in two business days. This time will vary, if you order on a Friday, especially if Monday is a holiday.
For International orders we offer one shipment method. International shipping times can vary. Your order can normally be expected within 21-28 days of placing it, though sometimes it may take up to 35 days. Please order well in advance if you plan to ship outside the USA.
If you see the words "In Stock" on the product page, this product is currently in our warehouse.
If you see the words "Back Ordered" on the product page, this product is currently not in our warehouse. We are in the process of getting more, but you may experience a wait of up to several weeks or more before the product is shipped.
Refund Policy
Products can be returned or replaced up to 30 days after the products' shipping date. All products must be in their original, saleable condition to be accepted. The Jews for Jesus Store reserves the right to charge a 25% restocking fee on returned merchandise. The customer is responsible for the cost of return shipping. If an item is damaged upon arrival, we are happy to replace, and cover the cost of shipping for, all damaged items (the customer may be asked to return the product before a replacement will be shipped).
Please send returns to:
Attn: Customer Service
Jews for Jesus Store
84 Page Street
San Francisco, CA 94102